Refund policy

Shipping & Refund Policy

We are committed to providing ethically sourced and humanely raised poultry. To ensure the highest standards of animal welfare during transit, please review our professional shipping and refund policy:

Refunds

Eggs are set 21-days before the expected hatch date, and prior to that are collected, sorted and organised as per orders. For this reason, refunds are not offered within 28-days of a hatch date. 

---

Arrival 

We do not expect you to lose any chicks during transport, but we also acknowledge that travel can be stressful on the chicks. A loss of 1-2% is considered within the industry standard for live transit. Please note that our liability concludes once the shipment has been accepted at the arrival terminal. To ensure the continued health of your birds, it is critical that they are collected immediately upon arrival and transported to a pre-warmed brooder as quickly as possible.

---

Loss Reporting

While the overwhelming majority of our shipments arrive with zero mortality, we understand that transport can be taxing on live animals.

• Standard Variance: A loss of up to 2% is considered within the industry standard for live transit.

• Claims and Investigation: If you experience losses exceeding 2% of your total order upon arrival, please notify us immediately. We investigate all significant losses to maintain the integrity of our shipping protocols and to determine the cause of the incident. We are in the business of healthy, live chicks and always aim for zero mortality.

---

Customer Responsibilities

• Chicks By The Box and WA Chickens reserves the right to refuse business to any customer found to be engaged in unethical animal husbandry or business practices, as well as trademark infringements.

• Outstanding payments will be charged interest at a rate of 20% per annum. Should an outstanding payment/s be referred to debt collection services, the fees related to such action will be passed on to the customer.